How to return your order
Would you like to return an item? Pack it securely and send it directly to our returns address. Remember to include your order number in the package.
Pack the item securely, include your order number, and send it directly to the returns address below.
Send the package directly here
Use the address exactly as shown here. Returns must not be sent to a parcel shop, parcel locker or collection point.
Prepare the package
Please include a note with your order number in the package so that we can identify your return quickly.
Pack the item
Please use the original packaging where possible and ensure that the item is well protected during transit.
Send the package
Send it directly to the returns address with tracking and direct delivery.
Refund
Once the item has been received and approved, the amount will be refunded to the original payment method.
Frequently asked questions
Where should I send the package?
The returns address is shown in the highlighted address card at the top of the page. The package must be sent directly—not to a parcel shop or parcel locker.
Can I send the package to a parcel shop?
No. Returns must be sent directly to our address. Packages sent to parcel shops, parcel lockers or collection points will not be accepted and will automatically be returned to the sender.
Do I pay for return shipping?
Yes. The customer is responsible for arranging and paying for the entire return shipment. Elite Armor does not offer return labels.
Should I use tracking?
It is strongly recommended. Keep the tracking number and receipt until the return has been fully completed and the amount has been refunded.
When will I receive my refund?
Refunds are issued without undue delay and no later than 14 days after we have received the returned item. We may withhold the refund until the item has been received and inspected.
Which items cannot be returned?
The right of return does not apply to custom-made items, items produced to the customer’s specifications, products with a broken seal, or items showing clear signs of use that significantly reduce their resale value.
What if the item is damaged on delivery?
Contact us immediately at info@elite-armor.com with photos of the damage. For approved claims, we will reimburse reasonable shipping costs. As a consumer, you have a 24-month right to make a complaint under the Danish Sale of Goods Act.
View full return terms
100-day right of return
You have 100 days to return an item from the day on which you, or a person chosen by you—other than the carrier—receive the item. If the order is delivered in several packages, the time limit begins when the last item is received.
Condition of the item
You may inspect the item in the same way you normally would in a physical shop. If the item has been used more than necessary to establish its nature, characteristics and function, we may deduct an amount for any reduction in value. We recommend returning the item in its original packaging.
Partial returns
If you have purchased several items in the same order, you may return one or more items. In the case of a partial return, the original delivery costs will not be refunded.
Complaints
As a consumer, you have a 24-month right to make a complaint under the Danish Sale of Goods Act. The complaint must be justified and does not cover faults caused by improper use, lack of maintenance or normal wear and tear. Always contact us before returning an item and describe the issue in as much detail as possible.