Returns & Refunds
We make the return process simple and secure. Here you will find everything you need.
Send a message
Send your order number and return message to info@elite-armor.dk
Pack the item
Please use the original packaging and ensure that the item is well protected during transport.
Send the package
Send directly to our address. We recommend tracking and direct delivery.
Refund
Once the item is received and approved, the amount will be refunded to the same payment method.
Quick overview
100 days from receipt
Paid by the customer
Not offered — the customer arranges the shipping
Elite-Armor ApS, Glasmagervej 38C, 4684 Holmegaard, Denmark
Within 14 days after receiving the returned item
Frequently asked questions
Where should I send the package?
Elite-Armor ApS, Glasmagervej 38C, 4684 Holmegaard, Denmark. The package must be sent directly — not to a parcel shop or parcel box.
Can I send the package to a parcel shop?
No. Return packages must be sent directly to our address. Packages sent to parcel shops, parcel boxes, or pickup points will not be accepted and will be automatically returned to the sender.
Do I pay for return shipping myself?
Yes. The customer is responsible for arranging and paying for the entire return shipment. Elite Armor does not offer return labels.
Should I use tracking?
It is highly recommended. Keep the tracking number and receipt until the return is fully completed and the amount is refunded.
When will I get my money back?
Refunds will be processed without undue delay and no later than 14 days after we have received the returned item. We may withhold the refund until the item has been received and inspected.
Which items cannot be returned?
The right of return does not apply to custom-made items, items produced according to the customer's specifications, products with broken seals, or clear signs of use that significantly reduce resale value.
What if the item is damaged upon delivery?
Contact us immediately at info@elite-armor.dk with pictures of the damage. For approved complaints, we will refund reasonable shipping costs. As a consumer, you have a 24-month warranty according to the Sale of Goods Act.
See full return terms
100 days return policy
You have a 100-day return policy from the day you or a person chosen by you — but not the carrier — receives the item. If the order is delivered in multiple packages, the deadline applies from the receipt of the last item.
Condition of the item
You may inspect the item in the same way you normally would in a physical store. If the item has been used more than necessary to determine its nature, characteristics, and function, we may make deductions for depreciation. We recommend that the item